At Stagemix, we understand that sometimes plans change, and we strive to make the cancellation and refund process as straightforward as possible. Please take a moment to review our Cancellations & Refunds policy below:

 

Order Cancellation:
- You can cancel your order within 24 hours of placing it. To initiate a cancellation, log in to your account, go to the 'My Orders' section, and select the order you wish to cancel. Follow the on-screen instructions, and you'll receive a confirmation email once the cancellation is processed.
- Please note that orders cannot be canceled once they have been shipped. In such cases, you can initiate a return after receiving the product.

 

Refund Process:
- Refunds will be processed to the original payment method used during the purchase.
- Once your cancellation is approved, the refund process will begin. Please allow 7 - 10 business days for the refund to reflect in your account. The exact timeframe may vary depending on your payment method and banking institution.

 

Conditions for Refund Eligibility:
- Refunds are initiated in the following cases:
- Order cancellation within the stipulated time frame.
- Products received in damaged or defective condition.
- Incorrect product delivered.
- Non-delivery of the product within the specified timeframe.

 

Returning Products:
- If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately with clear images of the issue.
- In case of non-delivery within the specified timeframe, please inform us at your earliest convenience.
- Our customer support team will guide you through the return process and provide you with a return authorization.

 

Important Points to Note:
- Products must be returned in their original condition, unused, and with all tags intact.
- Refunds are subject to inspection and approval of returned products.
- Some products may be non-refundable or have specific return conditions; these will be clearly mentioned on the product page.

 

Contact Us:
If you have any questions or concerns regarding cancellations and refunds, please reach out to our customer support team via +91-22-66439999 or info@stagemix.com during our business hours. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Stagemix. We appreciate your trust and look forward to serving you in the future. Happy shopping!